Guest Information
This policy applies to all tours and services offered by Chieftain Holdings Limited trading as Watersports Port Vila, however you booked. Last updated 3 November 2026.
If you cancel at least 24 hours before your tour is due to start, we will give you a full refund of your tour cost.
If you cancel less than 24 hours before your tour is due to start, we are unable to give a refund. If you do not arrive for your tour, this rule applies. You can ask us for a letter to support a claim on your travel insurance (see "Letter for your travel insurer" below).
Message us on WhatsApp +678 772 4354 or email vanuatuwatersports@gmail.com. We count the 24 hours from the time we receive your message.
If we cancel your tour for any reason, including weather or sea conditions, we will refund 100% of your tour cost. Safety comes first. We may change or cancel a tour in unforeseen circumstances, and we will contact you using the details on your booking.
If your ship doesn't come in, you get your money back.
If you need to cancel because of a natural disaster or war, refunds are not guaranteed. We will give you a letter for your travel insurer (see below).
If you cancel within 24 hours and we can't give you a refund, you may be able to claim on your travel insurance. We will give you a letter to send to your insurer. Email us your name, booking reference and tour date. The letter confirms your booking, the tour date, the amount you paid, and the reason your tour did not go ahead or was cancelled. We give the same letter if a natural disaster or war stops your tour. Whether your insurer pays a claim is up to them.
Refunds are made to the payment method used for the booking.
See you on the water.